R-Capriccio: A Capacity Planning and Anomaly Detection Tool for Enterprise Services with Live Workloads

As the complexity of IT systems increases, performance management and capacity planning become the largest and most difficult expenses to control. New methodologies and modeling techniques that explain large-system behavior and help predict their future performance are now needed to effectively tackle the emerging performance issues. With the multi-tier architecture paradigm becoming an industry standard for developing scalable client-server applications, it is important to design effective and accurate performance prediction models of multi-tier applications under an enterprise production environment and a real workload mix. To accurately answer performance questions for an existing production system with a real workload mix, we design and implement a new capacity planning and anomaly detection tool, called R-Capriccio, that is based on the following three components: i) a Workload Profiler that exploits locality in existing enterprise web workloads and extracts a small set of most popular, core client transactions responsible for the majority of client requests in the system; ii) a Regression-based Solver that is used for deriving the CPU demand of each core transaction on a given hardware; and iii) an Analytical Model that is based on a network of queues that models a multi-tier system. To validate R-Capriccio, we conduct a detailed case study using the access logs from two heterogeneous production servers that represent customized client accesses to a popular and actively used HP Open View Service Desk application.